Measure what your respondents really think.
Stars, scales, 0 to 10 NPS, matrices: questions answered in one tap that give you easy-to-follow numbers. The right tool to measure satisfaction, recommendation or importance.
Your rating for our welcome
How likely are you to recommend us to a friend?
How easy was it to book an appointment?
Numbers rather than impressions
“Are you satisfied?” calls for a yes or a no. A rating from 1 to 5 tells you how much, and can be compared from one time to the next. In the survey builder, four question types measure an opinion in one tap, on a phone too, and their results are shown as charts with the average.
Four ways to measure
| Question | Settings | Best for |
|---|---|---|
| Scale | From 0 or 1 up to 10, labels at both ends, as buttons or a slider | Agreement, difficulty, importance |
| NPS | From 0 to 10, with your labels | Recommendation, loyalty |
| Rating | 3 to 10 stars, hearts, circles or thumbs, in the colors you want | Satisfaction in one tap |
| Matrix | Several rows rated on the same columns, one or more answers per row | Rating several items at once |
Stars, hearts, circles or thumbs
Choose 3 to 10 icons, their shape and their colors. For a scale, choose the start and the end, add a label at each end and show it as buttons or a slider.
Recommendation in one question
The NPS block asks the 0 to 10 question with its labels. Results show the distribution of ratings and the average, and the export gives you every rating to calculate the score.
Customer satisfaction →NPS = % promoters − % detractors
Several items, one question
Welcome, response time, price: the matrix rates several items on the same scale, in a single compact question. One or more answers per row, as needed.
Statistics →| Poor | Fair | Good | Excellent | |
|---|---|---|---|---|
| Welcome | ||||
| Response time | ||||
| Price |
Your next survey can measure satisfaction in a minute.
Try it for 30 daysMeasure satisfaction in three steps
Choose the type
Rating, scale, NPS or matrix, depending on what you want to know.
Set it up
Number of levels, labels, icons and colors.
Follow
Distribution and average as a chart, detailed ratings in the export.
What to measure?
Customer satisfaction
A star rating after a purchase, an NPS every quarter.
Employees
A matrix on climate, workload and management.
Training
One scale per stated objective, right after and weeks later.
Events
A rating for each workshop, to keep the best ones.
Start from a ready-made template
Ready-made template to customise in Mailpro.
All templates in this category.
Frequently asked questions
What is NPS?
Does Mailpro calculate the NPS score?
A 1 to 5 or 1 to 10 scale?
Do the results have a chart?
Can I ask why after a low rating?
Create your satisfaction survey
Create your account, try Mailpro for 30 days and ask your first satisfaction question. Your data stays hosted in Switzerland.